Refund Policy

At BelleTissu, we strive to ensure your complete satisfaction with every purchase. Please review our refund policy below for detailed information about returns and refunds.

Eligibility for Refunds

• Items must be returned within 14 days of delivery
• Products must be unused, unworn, and in original condition with all tags attached
• Original packaging must be intact
• Final sale items are not eligible for returns or refunds

How to Initiate a Return

1. Email our support team at [email protected] with your order number and reason for return
2. You will receive return instructions within 2 business days
3. Pack the item securely using the original packaging
4. Ship the return package using a trackable shipping method

Refund Processing

• Refunds will be processed within 5-7 business days after we receive your return
• The original shipping costs are non-refundable
• Refunds will be issued to the original payment method
• For international orders, any customs fees or import taxes are non-refundable

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at [email protected] with photos of the product and packaging. We will arrange for a replacement or full refund at no additional cost to you.

Non-Returnable Items

The following items cannot be returned:

• Items marked as "Final Sale"
• Personalized or custom-made products
• Items without original tags or packaging
• Underwear and swimwear (for hygiene reasons)

Contact Us

For any questions regarding our refund policy, please email us at [email protected]. We're happy to assist you.